Privacy Policy

Evolve Hydronics (‘we’, ‘our’, or ‘us’) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website (evolvehydronics.ca) or engage with our products and services.

Information You Provide

When you request a quote, place an order, or contact us, we may collect:

• Full name and company name
• Email address and phone number
• Project address or shipping address
• Project specifications and technical details
• Payment information (processed securely; we do not store full payment card details)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited, time on site, and navigation paths
• Device type and operating system
• Referring URL or search terms

This data is collected using cookies and tools such as Google Analytics (via Site Kit by Google) to help us understand and improve our website.

Business Communications

Emails, quote requests, and other communications you send us are retained as part of our business records.

We use your information to:

• • Respond to quote requests and provide product information
  • Process and fulfill orders
  • Communicate order status, shipping details, and project updates
  • Provide customer support and warranty service
  • Improve our website and product offerings
  • Send marketing or product updates (with your consent)
  • Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

We collect and process personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy legislation. Our legal bases include:

• Consent — when you submit a form, request a quote, or sign up for communications
• Contract performance — to fulfill orders and deliver products
• Legitimate business interests — to improve our services and maintain customer relationships
• Legal compliance — to meet tax, customs, and export reporting obligations

For U.S. customers, we also process data in compliance with applicable U.S. federal and state requirements relevant to cross-border commerce.

Service Providers

We work with trusted third-party providers who assist us in operating our business. These include:

• E-commerce and payment processing platforms
• Freight and logistics carriers (shipping addresses are shared as necessary for delivery)
• Website hosting and analytics providers
• Email and communication tools

All service providers are contractually required to protect your information and may only use it for the specific purposes we authorize.

Legal Requirements

We may disclose your information if required by law, regulation, court order, or governmental authority, including customs and export compliance requirements applicable to cross-border shipments into the United States.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify affected customers of any such change.

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and session data
• Analyze website traffic and usage through Google Analytics
• Measure the performance of our pages and content

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.

We retain personal information for as long as necessary for the purposes described in this policy, subject to legal and regulatory requirements:

• Customer and order records: retained for a minimum of 7 years in accordance with CRA (Canada Revenue Agency) and applicable tax law
• Cross-border shipping records: retained as required by
• Canadian and U.S. customs regulations
• Marketing communications: until you unsubscribe or request deletion
• Website analytics data: aggregated or anonymized after 26 months

Under PIPEDA and applicable Canadian privacy law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Request deletion of personal information, subject to legal retention requirements
• Lodge a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca)

To exercise any of these rights, contact us through the website at evolvehydronics.ca or reach out during business hours: Monday – Friday, 8:00 AM – 4:00 PM (MT).

As we serve customers in both Canada and the United States, your personal information may be processed or stored by service providers located in Canada or the United States. By engaging with us, you consent to the transfer of your information across borders as necessary to fulfill your order or provide our services. We ensure all cross-border transfers are handled with appropriate safeguards.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These include secure communication channels, access controls, and encrypted payment processing. However, no method of internet transmission or electronic storage is entirely secure. We encourage you to contact us promptly if you suspect any unauthorized use of your information.

Our website may contain links to third-party platforms including payment processors, logistics providers, and industry resources. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

Our products and services are intended for business and trade use by adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will be available on our website. We encourage you to review it periodically. Your continued use of our website or services after any updates constitutes acceptance of the revised policy.

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our website at evolvehydronics.ca during business hours: Monday – Friday, 8:00 AM – 4:00 PM (MT). We will respond to all privacy inquiries within 30 days.